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Haidilao: China’s Hot Pot Restaurant
 
Haidilao 海底捞 (hǎi dǐ lāo) is a hot pot restaurant with over 450 branches in countries throughout Asia, including mainland China, Singapore, South Korea, and Japan, as well as Canada, Australia and America.
The name literally means “dredge up from the bottom of the ocean”, but is used in Sichuan Province when playing mahjong, a Chinese card game, and means good fortune.
 
History of Haidilao
Haidilao was founded in 1994 in Jianyang, Sichuan Province. Founder and president, Zhang Yong, was born in Sichuan Province. As a young man, he worked in a factory for low pay and decided to start a restaurant in an attempt to make more money.
In the beginning, his restaurant started from a malatang booth (má là tàng, 麻辣烫, is a type of hot and spicy soup popular in Sichuan Province) with only four tables and an investment of 10,000 RMB.
His motto is to put the customers first, and it has paid off–big time! Haidilao has grown from a tiny store to a massive global enterprise, starting in Singapore in 2012 as its first international branch.
 
What makes Haidilao Hot Pot so special?
Hot pot is popular throughout China, so how has Haidilao become so successful and widely known?
Haidilao is unlike other hot pot restaurants in that its customer service is over-the-top!
Because Haidilao is so popular, there can be a long wait for a table, especially on weekend evenings. But Haidilao customers don’t wait around, doing nothing, as one would at any other restaurant. At Haidilao, customers are treated to free snacks and drinks while they wait. To make it even more interesting, many Haidilao locations also offer free manicures to waiting customers!
At Haidilao, customer service is exceptional beyond the waiting area as well.
Staff members are constantly smiling, bowing, and ready to meet your needs. When you are seated, your purses or bags are put into drawers set into the booth. You are also provided with aprons, so that hot broth doesn’t stain your clothes.
If you order noodles, a Haidilao employee comes out with the noodle dough and pulls it in front of the table, doing a short but elaborate sort of dance, before putting the noodles in the soup. So a meal at Haidilao is also almost like a show!
As with all hot pot restaurants, it’s best to go in groups, because you can afford to eat a larger variety of foods while splitting the cost with friends. However, in the case that you are alone, Haidilao provides you with a large stuffed animal, such as a teddy bear, to sit with you while you dine.
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